At Tvareetaz, we strive to provide you with the best shopping experience. However, we understand that sometimes you may want to cancel your order or request a refund. Please read our cancellation and refund policy carefully before making a purchase.

Cancellation Policy

You can cancel your order before it has been shipped. Once the order has been shipped, it cannot be canceled. To cancel an order, please contact our customer support team (quick whatsapp connect link provided below), and we will do our best to accommodate your request.

Refund Policy

We have a 15-day refund policy from the date of delivery. If you are not satisfied with your purchase or if the product is damaged or defective, you can request a refund. To request a refund, please contact Tvareetaz customer service at the contact information provided on the Site along with your order details and reason for the refund.

Please note that we do not accept returns for products that have been used or opened. We also do not accept returns for products that are not in their original packaging.

Once we receive your refund request, we will inspect the product and process the refund if it meets our criteria. The refund will be credited to your original payment method within 7-10 business days.